RideLinkJamaica
RiderDriverBackoffice
Safety first

Every ride and parcel is built around accountability.

From background-checked drivers to encrypted payments and trip share with family, RideLink layers safety into every flow.

Driver verification

Background check, license validation, vehicle inspection, photo match before going live.

OTP authentication

Phone-based one-time codes secure every login and trip handover.

Cashless protection

Stripe + WiPay payments mean no driver–rider cash disputes.

Trip share

Send live ETA and route to family until the ride ends.

Route deviation alerts

Dispatch is pinged automatically if a route deviates from the planned path.

Emergency button

One tap calls dispatch and shares your live GPS with trusted contacts.

Number masking

Driver and rider chat without sharing personal numbers.

Fraud monitoring

AI flags duplicate accounts, fake pings, and risky payment patterns.

Driver onboarding

Five gates before a driver carries a single rider.

  1. 01
    Government-issued driver's license + TRN verification
  2. 02
    Police clearance and background screening
  3. 03
    Vehicle insurance, fitness certificate and visual inspection
  4. 04
    Live face match before each shift
  5. 05
    Probationary period under premium-tier monitoring
Need help right now?

Contact RideLink Trust & Safety.

Our Kingston-based ops team operates around the clock. If you're in an active emergency, use the in-app emergency button or contact local authorities first, then notify us.

Call dispatch · 876-999-0000safety@ridelink.jm
Response targets
Critical / emergency< 2 min
Refund disputes< 24 hrs
Driver behaviour< 48 hrs